1. Introduction
This SMS Privacy Policy ("Policy") describes how Nexlai ("we," "us," or "our") collects, uses, and protects your personal information when you participate in our AI Sales Service SMS program. This Policy applies specifically to text messages sent from +1 512-931-3462.
2. Information We Collect
When you opt into our SMS service, we collect:
Phone Number: Your mobile phone number to send appointment reminders and confirmations
Consent Records: Documentation of your opt-in consent and timestamp
Message History: Records of SMS communications for service delivery and compliance
Appointment Data: Information related to your scheduled appointments to provide relevant reminders
3. How We Use Your Information
We use your personal information to:
Send appointment reminder and confirmation text messages
Provide customer support for our SMS service
Maintain records of your consent and communication preferences
Comply with legal and regulatory requirements
Improve our SMS service quality
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
Service Providers: With trusted third-party vendors who help us deliver SMS services
Legal Requirements: When required by law, court order, or legal process
Business Operations: In connection with a merger, acquisition, or sale of business assets
Consent: When you have given us explicit permission to share your information
5. Data Retention
We retain your SMS-related personal information for as long as:
You remain opted into our SMS service
Required by law or regulation
Necessary for legitimate business purposes
Typically no longer than 3 years after you opt out
6. Your Rights and Choices
You have the right to:
Opt Out: Text "STOP" to +1 512-931-3462 to stop receiving messages
Access: Request information about the personal data we have about you
Correction: Request correction of inaccurate personal information
Deletion: Request deletion of your personal information (subject to legal requirements)
Portability: Request a copy of your personal information in a portable format
7. Opt-Out Process
To stop receiving SMS messages:
Text "STOP" to +1 512-931-3462
You will receive a confirmation message
You will no longer receive messages from us
To rejoin, sign up again through our original process
For help, text "HELP" to +1 512-931-3462 or email: [email protected]
8. Security Measures
We implement reasonable security measures to protect your personal information, including:
Encryption of data in transit and at rest
Access controls and authentication procedures
Regular security assessments and updates
Staff training on data protection practices
Please note that no method of transmission over the internet or electronic storage is 100% secure.
9. Third-Party Services
Our SMS service may use third-party telecommunications carriers and service providers. These providers may have their own privacy policies governing their handling of your information during message transmission.
10. Children's Privacy
Our SMS service is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.
11. State-Specific Rights
Depending on your location, you may have additional privacy rights:
California Residents: Rights under CCPA/CPRA including the right to know, delete, and opt-out of sale
Other States: Rights under applicable state privacy laws
12. International Users
If you are located outside the United States, please note that your information will be transferred to and processed in the United States, where our servers are located.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
Posting the updated policy on our website
Sending an SMS notification (if you're opted in)
14. Contact Information
For questions about this Privacy Policy or our SMS practices:
Nexlai
Email: [email protected]
Website: nexlai.co
SMS Help: Text "HELP" to +1 512-931-3462
15. Consent
By opting into our SMS service, you acknowledge that you have read, understood, and agree to this Privacy Policy. Your continued participation in our SMS program constitutes ongoing consent to our privacy practices as described herein.